We're here to help you resolve any issues with your wallet connections, synchronization, or balance display. Our support team is available to assist you.
If your wallet isn't connecting, try disconnecting and reconnecting. Make sure you're using the correct wallet address and that your browser allows popups.
Wallet balances are refreshed periodically. If your balance seems outdated, try manually refreshing your wallet or wait a few minutes for the next automatic sync.
Some transactions may take time to appear. If transactions are missing after 24 hours, please contact our support team with your wallet address and transaction details.
If you suspect unauthorized access to your wallet, disconnect it immediately and contact our security team. We recommend enabling two-factor authentication.
Finary supports major blockchain networks. If your assets are on an unsupported chain, they won't be displayed. Check our documentation for supported networks.
DeFi positions and staking rewards may not always reflect real-time values. We're constantly improving our coverage of DeFi protocols.
Go to your Finary dashboard, click "Add Account", select "Crypto Wallet", and enter your public wallet address. We support Ethereum, Bitcoin, Solana, and many other major blockchains.
Yes, absolutely. Finary only requires your public wallet address to track your portfolio. We never ask for private keys or seed phrases. Your funds remain secure in your wallet.
Balance discrepancies can occur due to delayed price feeds, unsupported tokens, or DeFi positions. Try refreshing your wallet, and if the issue persists, contact our support team.
Finary automatically syncs your wallet data every hour. Premium users benefit from more frequent updates. You can also manually trigger a sync at any time from your dashboard.
Yes! Finary allows you to connect and track unlimited wallets across multiple blockchains. All your crypto assets are aggregated into a single, unified portfolio view.
Our dedicated support team is ready to assist you with any wallet-related issues. Get in touch and we'll resolve your problem quickly.